OUR FAQS.
Need an answer fast and now? Please see our FAQs below otherwise please contact us directly.
General FAQs
Do you supply materials for the Maintenance Work?
No, The USmart Maintenance Membership is a labour only membership.
How can payments be made?
By Debit Order monthly in advance or EFT for 6 months in advance as well as with our payment collection systems – Paynow, QR Scan Code, EasyPay.
What if I don’t have time to go purchase the required material?
Contact the office to advise and make alternative arrangements.
What is the turnaround time for a maintenance issue to be attended to?
Between 48 and 72 hours from request, depending on the project.
How many times can I claim in a month?
As per the package you signed up for.
Are there any waiting periods?
No, as all payments are in advance for specific call outs per month, you pay as you go.
Can I call for 1 broken handle?
Yes, no job is too small.
How can I put through a maintenance request?
Call the office line, WhatsApp or website request.
What happens if I don’t use my membership benefits in that year?
All Packages are calculated at a lower rate in advance, but can be accumulated to a maximum of 3 months in total including the current month.
Do I get a discount if I refer other members?
Yes, after 10 successful referral sales, you get your membership free whilst their memberships are active.
Can I pay my subscription in advance for more than 1 year?
The maximum upfront membership is 6 months.
Property Manager FAQs
How would usmart assist my complex?
Please contact us so we can make a custom quote for you.
Do you assist body corporates and trustees?
Yes we do, for everything in the common area that the body corporate is responsible for.
Emergencies FAQs
Do you supply materials for the Maintenance Work?
We can possibly assist you online or digitally to manage the emergency.
